Privacy Policy

Last updated: December 2024

1. Introduction

At Shln ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our URL shortening service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

  • Email address
  • Username
  • Password (encrypted)
  • Profile information (if provided)

2.2 Usage Information

We automatically collect information about how you use our Service:

  • URLs you shorten
  • Click data and analytics
  • Device information (browser, operating system)
  • IP addresses
  • Referrer information
  • Geographic location (country/city level)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential cookies for service functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our Service
  • Process your requests and transactions
  • Generate analytics and reports
  • Improve our Service and user experience
  • Communicate with you about your account
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as hosting providers, analytics services, and payment processors.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure hosting infrastructure
  • Regular backups and disaster recovery

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

  • Account information: Until you delete your account
  • Link data: As long as the link is active
  • Analytics data: Up to 2 years
  • Log data: Up to 90 days

We may retain certain information for longer periods if required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing of your data
  • Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@shln.io.

8. Cookies Policy

We use cookies to enhance your experience on our Service. You can control cookies through your browser settings:

  • Accept or reject cookies
  • Delete existing cookies
  • Set preferences for future cookies

Note that disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we may use include:

  • Analytics providers (Google Analytics)
  • Cloud hosting services
  • Payment processors
  • Email service providers

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

We ensure appropriate safeguards are in place to protect your information during international transfers.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@shln.io
Data Protection Officer: dpo@shln.io
Address: [Your Company Address]

14. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority
  • Right to data portability
  • Right to be forgotten

Our lawful basis for processing your personal information includes consent, contract performance, legal obligations, and legitimate interests.